At mamalovia™, we want you to feel confident with every purchase. If something isn’t right, our support team is here to help.

30-Day Money-Back Guarantee

You may request a return within 30 days of delivery.

To be eligible for a return, the product should be:

• In its original condition
• Free from damage caused after delivery
• Returned with all included parts, accessories, and packaging where reasonably possible
• Accompanied by proof of purchase or your order number

Please contact us before returning your order so we can provide the correct return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or different from what you ordered, contact us as soon as possible and include:

• Your order number
• A description of the problem
• Clear photos or videos showing the issue

Once reviewed, we may offer a replacement, refund, or another appropriate solution at no additional product cost to you.

Change-of-Mind Returns

If you simply change your mind, you may still request a return within the 30-day return period.

Unless otherwise stated, return shipping costs for change-of-mind returns are the customer's responsibility.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.

Exchanges

If you would like to exchange your product, please contact our support team within 30 days of delivery.

If an exchange is available, we will provide instructions based on the circumstances of your order.

For damaged, defective, or incorrect products, we will work with you to arrange an appropriate replacement.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request, but we cannot guarantee cancellation once your order has entered processing or has already shipped.

If the order has already shipped, you may need to wait until it is delivered and then follow our standard return process.

Returned or Refused Deliveries

If an order is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the package, additional shipping costs may apply before the order can be resent.

Any approved refund may have applicable shipping charges deducted where permitted.

How to Request a Return or Refund

Please contact our customer support team and provide:

• Your full name
• Your order number
• The reason for your return
• Photos or videos if the product is damaged or defective

Please do not send your order back without contacting us first. Our team will provide the correct return instructions and return address.

Questions?

If you have any questions about returns, exchanges, or refunds, please contact the mamalovia™ Customer Support Team.

We’re here to make the process as simple as possible.